ArcGIS Online

New users

If you have a valid CruzID and Gold password, then you are automatically eligible to use ArcGIS Online. All you need to do is login to activate your account.

If you do not have a CruzID, please visit Information Technology Services for more information.

ArcGIS Pro (downloadable Windows version)

To install ArcGIS Pro, the Windows desktop version of ArcGIS, use the following steps. ESRI does not support ArcGIS for MacOS or Linux at this time.

NOTE: The ESRI products called ArcGIS Desktop and ArcMap have been replaced by ArcGIS Pro.

System Requirements

Component	Minimum	Recommended
OS	Windows 10 (64-bit)	Windows 11
CPU	2 cores with multi-threading	4 cores with multi-threading
Storage	32 GB of free space	32 GB of free space on a solid-state drive (SSD)
RAM	8 GB	32 GB
Graphics	Integrated GPU	Discrete GPU with 4 GB VRAM
Resolution	1024×768	1920×1080 (1080p) or higher

Software Prerequisites

Installing ArcGIS Pro may work without downloading these. If the installation wizard alerts you that you need either of the programs below, here’s where to download them:

1. DirectX 11 or 12 (included with Windows 10 and 11)
   How to install the latest version of DirectX

2. Microsoft .NET Desktop Runtime 8 (x64) or later
   Click here to download .NET Desktop Runtime 8 from Microsoft

Requesting New License Authorization for ArcGIS Pro

1. Send requests for new or updated licenses to: socsci-it@ucsc.edu
   • Please use the Subject: New license for ArcGIS
   • Please include your CruzID
2. Once an administrator generates your authorization file, you will receive an email from the MyEsri system (no-reply@myesri.com) with a .prvc file attached.
3. Download the attachment and save it to a convenient location.

Downloading ArcGIS Pro

1. Login to your ArcGIS Online account at as indicated above.
2. Once logged in, at the top-right of the screen, click your profile icon.
3. Click MyEsri to be redirected to your MyEsri Overview page.
4. At the top of the Overview page, go to the Downloads tab and click All Products and Versions.
   NOTE:  If there is no Downloads tab, it means that your account is not yet authorized to download software.  
   a. Go to the Overview tab and click Request Additional Permissions.  
   b. Click contact MyEsri administrator to submit a message. If there are particular extensions you require, please list them.
5. Under Core Products, click ArcGIS Pro.
6. Click to Accept the Terms and Conditions.
7. On the Download tile, confirm that your Language setting is correct. 
8. In the list of product components, in the Action column next to ArcGIS Pro, click Download to get the core installer.

Installing ArcGIS Pro

1. Open the downloaded ArcGIS Pro core installer file.
2. Browse to a destination folder and extract the archive.
3. After extraction is complete, navigate to the extraction folder.
4. Run ArcGISPro.exe and follow the prompts.
5. For Installation Context, select Anyone who uses this computer (all users) and click Next.
6. Leave the default installation directory as C:\Program Files\ArcGIS\Pro, and click Next.
7. Accept the Terms and Conditions and click Next.
8. Choose whether you would like to participate in the optional Esri User Experience Improvement program, and click Install.
9. If Windows User Account Control (UAC) asks for permission to proceed, click Yes.
   • NOTE: This pop-up window may be hidden behind the main installer window. If your installation does not proceed, try pressing Alt+Tab to bring the UAC notification to the front.
10. Click the Finish button to exit when installation is complete.

You may now safely delete the folder used for archive extraction in Step 2. 
The default location is in your Documents folder (C:\Users\<username>\Documents\ArcGIS Pro).

Authorizing a Single Use License for ArcGIS Pro

1. Launch ArcGIS Pro from the Start Menu.
2. At the bottom of the login window, click Configure Licensing.
3. In the Licensing Configuration window, for License Type, select Single Use License from the drop-down menu.
4. At the bottom of the window, click the Authorize button.
5. In the Software Authorization Wizard window, select I have received an authorization file and am now ready to finish the authorization process.
6. Click Browse and locate the .prvc licensing file that you downloaded as an email attachment above. Click Next.
7. Select Authorize with Esri now using the Internet and click Next.
8. Fill out the required contact information and click Next.
9. Select appropriate answers from the Organization, Industry, and Self drop-down menus and click Next.
10. Your authorization code should now appear automatically if you are using the correct licensing file. Click Next.
11. Select I do not want to authorize any extensions at this time and click Next.
12. Wait for the authorization process to complete, then click Finish.
13. Click OK to exit the ArcGIS Pro Licensing Configuration window.

Frequently Asked Questions (FAQ)

Where can I obtain additional Transaction Credits for ArcGIS Online?

To request additional Credits, please submit a Help Request through SlugHub. Please reference “ArcGIS Online Credits” in the ticket.

At present, there is no cost associated with this service.

Is it possible to collaborate using Shared Update Groups in ArcGIS Online?

To create a Shared Update Group, please submit a Help Request through SlugHub. Please indicate that you need a new ArcGIS Online Group created with Shared Updates enabled.

As the requester, your ArcGIS Online account will be set as the primary administrator for the Group, and you will be notified by email. You will then be able to login and add members to the Group. Please note that students’ ArcGIS Online accounts will not appear in the system as potential Members until they have logged in at least once.